Front Desk & Client Relations Executive
Samyah Wellness Llp · Mumbai · onsite · Posted 40d ago
About a minute. You'll make an account on the way through.
About this role
About the Role
We are looking for a friendly, organized, and customer-focused Front Desk & Client Relations Executive to manage the day-to-day front desk operations of our wellness studio. The studio offers Pilates, Yoga, Functional Training, Physiotherapy, Sauna, Ice Bath, and Hydrocolon Therapy.
The candidate will be responsible for creating a welcoming client experience while efficiently managing appointments, client data, queries, and basic sales activities.
Key Responsibilities
*Front Desk & Client Management
* Welcome and assist clients and visitors at the studio.
* Handle client check-ins, appointments, and general front desk operations.
* Answer calls, WhatsApp messages, and client enquiries professionally.
* Explain available services, packages, memberships, and studio facilities.
* Coordinate with trainers, therapists, and other staff to ensure smooth client experience.
*Scheduling & Operations
* Manage and maintain daily schedules for Pilates, Yoga, Functional Training, Physiotherapy, and wellness services.
* Schedule, reschedule, and cancel client appointments as required.
* Coordinate availability of trainers, therapists, and wellness facilities.
* Ensure the front desk and reception area remains organized.
*Data & Administration
* Maintain accurate client records, attendance, appointments, and package details.
* Update and maintain the studio's customer database/CRM.
* Track package usage, renewals, follow-ups, and pending appointments.
* Prepare basic daily/weekly reports related to attendance, enquiries, and sales.
*Sales & Client Follow-ups
* Respond to enquiries and convert potential clients into bookings or memberships.
* Follow up with leads and existing clients regarding packages and renewals.
* Introduce clients to relevant studio services based on their requirements.
* Support promotional campaigns and sales initiatives.
* Assist in achieving monthly sales and revenue targets.
Skills & Qualifications
* Graduate (preferred) or undergraduate (can also apply) with good communication skills.
* Prior experience in front desk, customer service, hospitality, fitness, wellness, or sales is preferred.
* Good verbal and written communication skills.
* Comfortable using
* WhatsApp, Excel/Google Sheets, and basic computer applications
* Strong organizational and multitasking abilities.
* Friendly, professional, and confident personality.
* Ability to handle clients and enquiries patiently and effectively.
* Sales-oriented approach with a focus on client satisfaction.
Key Attributes
Customer Service • Communication • Organization • Scheduling • Data Management • Sales • Follow-ups • Team Coordination
Salary: 20,000 - 30,000 per month, based on experience and suitability.
Working Hours: Split shift or afternoon/evening shift, depending on studio requirements.
Sourced from naukri