Front Desk Associate

Job Description: Hostess
Overview: -
India Retails & Hospitality Pvt Ltd (IRHPL), a premier Travel Retail organization with 80+ stores
across the nation, headquartered in Gurugram, Delhi NCR.
Our mission is to seamlessly connect global brands with discerning consumers across India,
delivering a world-class shopping experience through our extensive network of retail outlets. With
deep expertise in Retail and Hospitality essentials, we offer a diverse range of products. Our
offerings include gifts and souvenirs, sweets, toys, perfumes, apparel, food & beverages and many
more from trusted international brands alongside top-quality local offerings.
Our commitment to excellence ensures that every visit to our stores is nothing short of
exceptional. At IRHPL, we proudly operate a mix of our own brands, franchises, and distribution
channels, each designed to cater to the unique preferences of our customers.
Our footprint extends beyond Delhi, with strategically located outlets at major airports in
Mumbai, Goa, Hyderabad, Chennai, Bangalore, Vizag, Pune and Cochin. Our team provides
superior service to travellers, enhancing their journey through curated product selections and
unparalleled customer services.
Position Overview
The Hostess is the first point of contact for our guests and plays a pivotal role in creating exceptional
customer experiences at Susegado Microbrewery Goa. As the front-facing representative, the
Hostess is responsible for setting the tone of the visit, ensuring seamless guest flow, and driving
customer satisfaction while generating additional business through outstanding service and
engagement.
Key Responsibilities


Greet guests warmly and professionally upon arrival, creating a memorable first impression
Manage reservations and walk-in guest seating to optimize table utilization and customer
flow
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Provide comprehensive knowledge about the bar, caf©, and microbrewery offerings to guide
guest selections
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Ensure adherence to bar and caf© operational procedures and standards
Maintain exceptional grooming standards and present a professional appearance at all times
Oversee overall guest experience from arrival to departure, ensuring satisfaction
Identify upselling opportunities and actively promote premium offerings and special
packages

Participate in marketing campaigns in collaboration with the marketing team to improve
market penetration from arrival passengers, including engaging and welcoming passengers
at arrival gates and other strategic touchpoints
Required Qualifications
Essential Criteria
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Female candidate with minimum 2 years of prior hospitality experience in a bar or caf©
setting in Goa
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Minimum height requirement: 5 ft 3 inches and above
Excellent communication skills in English and regional language
Strong knowledge of bar and caf© operations, beverages, and food offerings
Exceptional grooming standards and professional appearance
Prior Experience with Renowned Establishments
Preference will be given to candidates with prior experience at renowned bars and caf©s in Goa,
including but not limited to:
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Boiler Maker
Thalassa
Other premium hospitality establishments in Go
Desired Skills
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Excellent guest servicing and customer relationship management skills
Strong organizational and multitasking abilities
Ability to work flexible hours including evenings and weekends
Strong problem-solving and conflict resolution abilities
Performance Metrics & KPIs
Performance will be evaluated based on the following key performance indicators:
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Additional business generated through upselling and cross-selling initiatives
Guest satisfaction scores and feedback ratings
Table turnover efficiency and seating optimization
Attendance and punctuality
Compensation & Incentives
Competitive salary package with lucrative incentive structure based on performance:
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Performance-based bonus tied to additional business revenue generated
Incentive rewards for exceeding sales targets
Staff benefits and employee discounts