Front Desk Administrator

Role

Responsible for front-office management, customer coordination, documentation and sales administration.

Key Responsibilities

• Welcome customers and handle calls and enquiries professionally.
• Maintain customer files, KYC documents and records.
• Coordinate cost sheets, agreements, sale deeds and registration.
• Draft official letters, customer letters, notices and other correspondence as required.
• Follow up with customers for pending documents and payments.
• Coordinate with Sales, Accounts, Legal, Site Engineers and Banks.
• Schedule and coordinate inspections and registration activities.
• Record and follow up on customer complaints until closure.
• Maintain registers, reports and daily front-office records.
• Ensure timely and accurate documentation and communication.

Required Skills

• Good Tamil and English communication.
• Good letter drafting and written communication skills.
• Customer handling and follow-up skills.
• Basic MS Office / Excel knowledge.
• Good documentation and organisational skills.
• Professional, polite and responsible approach.