Freshers eligible For chat process

Roles and Responsibilities :

• Handle customer inquiries through email, chat, or messaging platforms in a timely and professional manner.
• Provide accurate and efficient solutions to customers' queries related to products/services offered by the company.
• Maintain records of all interactions with customers using CRM software for future reference.
• Collaborate with internal teams to resolve complex issues that require escalation.

Job Requirements :

• 0-5 years of experience in BPO/Call Centre environment.
• Strong communication skills in English language (written).
• Ability to work on non-voice processes such as email support, chat support, etc.