Freshers (Customer Support)

Company Description: KoinBX is one of the fastest-growing cryptocurrency exchanges, focused on transforming how people invest and manage their financial futures.

Experience: 0 - 2 Years

Location: Madurai (Palanganatham)

Rotational shift basis

Work days: 6 working days (WFO)

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the relevant departments when necessary.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Provide accurate information about products, services, and company policies.
• Meet individual and team performance targets, including response time and customer
• satisfaction.
• Collaborate with internal teams to improve customer experience.
• Stay updated on product knowledge and company procedures

Required Qualifications:

• Bachelor's degree or equivalent (preferred).
• Prior experience in customer service or a customer support role is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to handle difficult situations calmly and professionally.
• Basic computer skills and familiarity with CRM software.
• Ability to work in shifts, including weekends or holidays if required.

Key Skills:

• Customer service orientation
• Effective communication
• Active listening
• Problem-solving
• Time management
• BPO / Voice process
• Teamwork
• Multitasking
• Adaptability