Freshers - Customer Success Executive (Remote)

To get shortlisted, it is mandatory to apply through the link mentioned below.

Open this link or copy paste the link and finish the short video interview. That's your screening round.

Link - https://app.recruitments.ai/stage/share/6a7acf9ed0617dbd133b1b67

Finish it, you're in the shortlist pool. Skip it, you're out.

About Webrex Studio

Webrex Studio is an Ahmedabad-based ecommerce growth company running a Shopify agency, 18+ live Shopify apps, and SaaS products like Kovax (AI voice agent for ecommerce).

Our customers are Shopify store founders, agency owners, and ecommerce operators in the US, UK, and Australia.

Customer Success at Webrex means making sure every paying merchant actually uses the product, sees value, sticks around past month 3, and considers upgrading to a higher plan.

Our culture in one line: free to work, locked on results.

See what Life at Webrex actually looks like

instagram.com/lifeatwebrex

Who we're actually looking for:-

• Strong English communication(Written & Verbal) because you will be on calls with International clients. They'll judge your fluency in first 30 seconds.
• Confident on a video call or voice call with senior business owners.
• Curious about how a customers' business actually works(not just what feature they want)
• Comfortable looking at usage data and forming a hypothesis form it.
• Sales mindset for retention conversations and upsells(not pushy, but not shy either)
• Self-driven because most of your day is unsupervised proactive outreach.
• Understanding that "customer is using us less" is a fire alarm, not a passive observation.

The role in 7 lines : You'll work across the full customer support for international Shopify clients:

• The full SaaS customer lifecycle: activation, retention, expansion, advocacy.
• How to read usage data and act on it.
• Customer health scoring and account management.
• Upsell and retention frameworks used by global SaaS companies.
• Shopify ecosystem at depth(this knowledge is portable to any future SaaS or D2C role)
• How to manage a portfolio of 50-100 accounts without dropping balls.
• Direct exposure to founder level conversation from week 1.

How hiring works - 4 simple steps. One real interview. That's it.

Step 1 - You apply through our link and finish the video interview.

Step 2 - Quick call with HR. They walk you through the role, company, and culture.

Step 3 - Interview with our senior panel. You kill it, you're in.

Step 4 - Final conversation with our CEO. Mostly a culture and vision chat.

-> No rounds of assignments. No ghost interviews. No 6-stage pipelines that waste 3 weeks.

One thing before you apply:

The video interview is where 99% of candidates drop off.

Our real numbers: - 2,000 apply per job post - 100 submit resume - 10 finish the video interview - 3-4 get the final interview call

Skip the video, you're invisible & if you finish it, you're in the top 10 of

2,000. -> 12 questions. 12 minutes.

Pick your career wisely.