Fresher

Roles and Responsibilities :

• Provide exceptional customer service to clients through phone, email, or chat support.
• Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.

Job Requirements :

• 0-6 years of experience in BPO/Call Centre environment.
• Excellent communication skills for effective interaction with customers over the phone, email, or chat.
• Ability to work on rotational shifts including evenings, weekends, and holidays as required by the business needs.
• Basic computer knowledge for navigating CRM systems and other relevant tools.