Fresher Graduates

International Process (Freshers)

Key Responsibilities

• Handle inbound calls with professionalism and empathy.
• Provide accurate information, resolve queries, and ensure customer satisfaction.
• Document customer interactions and escalate issues when necessary.
• Adhere to process guidelines, compliance standards, and service-level agreements (SLAs).
• Maintain a positive and professional demeanor while representing the organization globally.

Eligibility Criteria

• Fresh graduates (any stream) are welcome to apply.
• Excellent verbal and written communication skills in English.
• Ability to work in rotational shifts, including night shifts.
• Strong listening skills, patience, and customer-centric approach.
• Basic computer knowledge and typing speed proficiency.

Desired Skills

• Confidence in handling international customers.
• Problem-solving ability with attention to detail.
• Team player with adaptability to dynamic work environments.
• Willingness to learn and grow in a fast-paced industry.

Education

• Minimum qualification: Graduate in any discipline.
• Candidates pursuing final year or awaiting results may also be considered.

Benefits

• Competitive salary.
• Comprehensive training and skill development programs.
• Exposure to global customer service standards.
• Career growth opportunities within the organization.

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