Fresher Graduate

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, and chats to resolve their queries related to banking products and services.
• Process transactions, update records, and provide accurate information to customers in a timely manner.
• Identify opportunities for cross-selling of bank's products and services to existing clients.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-1 year of experience in BPO customer service or similar industry.
• Excellent communication skills in English (written & spoken).
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy and efficiency.
• Basic knowledge of sales process, email process, voice process, domestic process.