Fresher Graduate
Progressive Techserve · Gurugram · onsite · Posted 28d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
Position- Help Desk Executive
Location- Gurgaon
Location- Address:- DLF Phase 1, Gurugram, Haryana 122022
Experience- Fresher ( 0- 0.6 Months )
Working Days- 6 Days
Job Description Helpdesk Executive
Job Summary
We are looking for a motivated and enthusiastic Helpdesk Executive to join our IT Support team. The candidate will be responsible for providing first-level IT support, addressing user queries, troubleshooting basic technical issues, coordinating with internal teams and external vendors, and ensuring the timely resolution of IT-related incidents and service requests. The ideal candidate should have good communication and customer service skills, a problem-solving attitude, and a willingness to learn and work in a fast-paced environment.
Key Responsibilities
- Respond to incoming phone calls, emails, and IT support requests from users in a timely and professional manner.
- Provide first-level technical support for desktops, laptops, printers, peripherals, software, and other IT-related issues.
- Log, track, update, and follow up on IT support tickets until successful resolution and closure.
- Diagnose and resolve basic hardware, software, connectivity, and user-access-related issues.
- Escalate complex or unresolved technical issues to the appropriate IT team or service provider.
- Coordinate with external vendors for hardware, software, networking, and other IT-related support requirements.
- Maintain accurate records of service requests, incidents, troubleshooting activities, and resolutions.
- Follow up with users regarding open tickets and provide regular status updates.
If you are interested kindly share your updated resume at [email removed]
call: [phone removed]
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