Fresher Graduate(Work from Home)

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, and chats to resolve their queries related to banking services.
• Process transactions, answer questions about products and services, and provide solutions to issues in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-1 year of experience in BPO customer service or similar industry.
• Excellent communication skills in English (written & spoken).
• Ability to work on voice process, email process, sales process, domestic process.