Fresher | French Analyst | Banking Domain | Gurgaon

Position Overview:

As a Joint Recovery Processing/Chargeback Analyst, you will be part of a specialized team performing financially based investigative and assessment activities. Reporting to the Supervisor of Joint Recovery Processing, you will leverage your experience from Risk Operations or Financial Service roles within a BPO environment to build a solid foundation for a career in Credit Card Operations.

Position Details:

• Position: Joint Recovery Processing/Chargeback Analyst
• Status: Full Time Work from Office
• Hours: Monday Sunday (Rotational Evening Shift)
• Department: BPO
• Rate of Pay: Competitive salary based on experience and qualifications

• Skills and Competencies:
• Demonstrated analytical and problem-solving skills.
• Proficiency in French language (Read, Write, Speak)
• Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
• Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills.
• Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability.
• Willingness to pursue continuous learning and self-development.
• Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
• Strong keyboarding skills and working knowledge of PCs.
• Positive attitude and demonstrated ability to get along with others.
• Ability to implement change efforts.
• Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.

Key Responsibilities:

• Fraud and Dispute Management
• Chargeback Processing
• Compliance and Reporting
• Data Analysis
• Team Collaboration and Mentorship

Interested Candidates can share their resume at [email removed]