Fresher/Experienced - Voice/Non-Voice Process

Role & Responsibilities

• Entry-Level (Fresher) Accountabilities:
  
• Complete core training on US healthcare billing processes, HIPAA guidelines, and practice management software.
  
• Perform primary entry tasks, including patient demographics entry, charge entry, and basic claims submission.
  
• Initiate routine outbound calls to US insurance carriers to check claim status using provided call scripts.
  
• Assist in sorting daily denials, tagging standard denial reason codes, and routing complex cases to senior team members.
  
• Experienced Accountabilities:
  
• Independently manage complex Accounts Receivable (AR) follow-ups, claim denials, and formal insurance appeals.
  
• Audit clean claims before submission to minimize error rates and increase first-pass acceptance rates.
  
• Conduct root-cause analysis on recurring payment delays and liaise directly with payers to expedite resolution.
  
• Mentor freshers, conduct quality checks on charge/demo entry, and assist team leads with daily operational reports.
  

Preferred Candidate Profile

• Freshers:
  
• Diploma/Any Graduate/Post-Graduate degree (Life Science, Commerce, or Arts background preferred).
  
• Excellent spoken English with a neutral accent for voice processes.
  
• Minimum typing speed of 25+ WPM with 95% accuracy for non-voice data entry.
  
• Basic familiarity with computer operations, MS Office.
  
• Experienced (1 to 4 Years):
  
• Prior experience in US Healthcare BPO / RCM (AR Calling, Claims Processing, or Denial Management).
  
• Proven working knowledge of CPT, ICD-10 codes, EOB/ERA interpretation, and clearinghouse error resolutions.
  
• Strong negotiation and analytical skills to resolve unpaid claims with insurance representatives.
  
• Familiarity with billing software (e.g., eClinicalWorks, AdvancedMD, Kareo,Nextgen) and willingness to work in night/flexible shifts.

Age Limit : 18 -25

Walk-in: 15- Sep-26 to 20 - Sep-26

Interview Venue:

ecare india pvt ltd,

Plot No 3, Allwin Complex,

Xavier Colony,

Tirunelveli - 627005.

For details and inquiries,

Kindly contact our HR team @ [phone removed], [phone removed]