Freight Forwarding Sales Executive

• Role & responsibilities

• Generate new business opportunities through cold calling, networking, referrals, market visits, and online channels.
• Identify and develop potential customers requiring air freight, sea freight, road transportation, customs clearance, and logistics services.
• Maintain and expand relationships with existing customers.
• Understand customer shipping requirements and provide suitable logistics solutions.
• Prepare and submit competitive freight quotations and commercial proposals.
• Coordinate with the operations and pricing teams to obtain competitive freight rates.
• Negotiate rates, terms, and service conditions with customers.
• Follow up on quotations and convert leads into confirmed shipments.
• Achieve assigned monthly, quarterly, and annual sales/revenue targets.
• Maintain a healthy sales pipeline and regularly update CRM/customer records.
• Conduct regular customer visits and meetings to understand business requirements and identify new opportunities.
• Monitor market trends, competitor pricing, and changes in freight rates.
• Coordinate closely with operations to ensure smooth execution of customer shipments.
• Resolve customer concerns and ensure a high level of customer satisfaction.
• Develop long-term relationships with customers, overseas agents, and logistics partners.
• Follow up on outstanding payments in coordination with the accounts team.
• Prepare regular sales reports, forecasts, and business-development updates for management.

Preferred candidate profile

• Build and maintain strong relationships with key customers and decision-makers.
• Conduct regular business reviews with major accounts.
• Understand customer volumes, trade lanes, shipment patterns, and future requirements.
• Increase wallet share and shipment volumes from existing customers.
• Ensure prompt resolution of customer complaints and service issues.
• Coordinate with operations to ensure smooth shipment execution and customer satisfaction.
• Develop long-term contracts and strategic business relationships wherever appropriate.

Perks and benefits

• Monthly/quarterly sales incentive: Based on achievement of agreed targets
• Additional incentive for new customer acquisition
• Higher incentive slab for exceeding 100% of target
• Special incentive for high-margin/key strategic accounts
• Annual performance bonus based on overall revenue, gross profit, and customer retention