Freight Forwarding Executive

Role & responsibilities

• Coordinate end-to-end air and sea freight shipments, including import and export operations.
• Handle shipment bookings with shipping lines, airlines, and freight carriers.
• Prepare and verify shipping and export/import documentation, including invoices, packing lists, Bills of Lading, Air Waybills, and other relevant documents.
• Coordinate with customers, overseas agents, shipping lines, airlines, customs brokers, and transporters.
• Track shipments and provide timely status updates to customers.
• Coordinate customs clearance and ensure documentation is complete and accurate.
• Obtain and negotiate freight rates with carriers and service providers.
• Prepare quotations and freight estimates for customers.
• Monitor shipment schedules, cut-off times, ETD/ETA, and delivery timelines.
• Resolve shipment-related issues, delays, documentation discrepancies, and customer queries.
• Maintain accurate shipment records and update internal systems regularly.
• Coordinate with the accounts team regarding freight invoices, vendor bills, and customer billing.
• Ensure compliance with applicable shipping, customs, and international trade regulations.
• Build and maintain strong relationships with customers, overseas agents, and logistics partners.

Preferred candidate profile

• Bachelor's degree/diploma in Logistics, Supply Chain Management, International Business, or a related field.
• 25 years of experience in freight forwarding, logistics, shipping, or international trade.
• Good understanding of import/export procedures and freight forwarding operations.
• Knowledge of ocean and/or air freight processes.
• Familiarity with shipping documentation and customs clearance procedures.
• Good communication and negotiation skills.
• Strong coordination and problem-solving abilities.
• Good knowledge of MS Office, particularly Excel and email communication.
• Ability to work under pressure and meet shipment deadlines.
• Strong attention to detail and customer-service orientation.

Perks and benefits

• Competitive salary and performance-based incentives.
• Opportunities for career growth in the logistics and supply-chain industry.
• Professional and supportive working environment.
• Exposure to international customers and global logistics operations.