Fraud Risk Analyst

At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

The Fraud Risk Analyst is responsible for protecting customers and the bank by identifying, investigating, and resolving suspected fraud activity while minimizing financial losses and customer impact. This role reviews transactions, customer claims, account activity, and supporting documentation to make informed fraud decisions in accordance with established policies and procedures. The Fraud Agent performs customer authentication and verification, evaluates risk indicators, and takes appropriate action to prevent, mitigate, or resolve fraudulent activity. They maintain accurate case documentation, identify emerging fraud trends, and escalate potential risks or complex situations as needed. The role partners with customers, business partners, and internal support teams to deliver effective fraud resolutions while ensuring compliance with regulatory and operational requirements. Success in this position requires strong analytical skills, attention to detail, sound judgment, and a commitment to delivering exceptional customer service in a fast-paced environment.

Skills:Must to have :

Fraud Detection, Investigation & Risk Management Customer Authentication, Verification & Fraud Prevention Know Your Customer (KYC) Compliance & Due Diligence Scam Identification, Customer Education & Resolution Customer Documentation Review, Research & Case Analysis Customer Service Excellence & Quality Assurance Written, Verbal & Interpersonal Communication

Good to have :

Critical Thinking, Analytical Problem-Solving & Decision-Making Risk Identification, Escalation & Loss Prevention Complex Account Review, Maintenance & Resolution Attention to Detail, Documentation Accuracy & Case Management Cross-Functional Collaboration & Team Partnership Independent Work Execution, Accountability & Time Management Transaction Monitoring & Fraud Pattern Recognition Investigation Documentation & Regulatory Compliance Adaptability, Learning Agility & Change Readiness Prioritization, Organization & Workload Management Professional Judgment & Customer Impact Assessment

Competencies:Must to have :

Critical Thinking and Decision-MakingRisk Identification and Escalation Complex Account Condition ManagementAttention to Detail and Documentation AccuracyCross-Functional Collaboration and Communication

Good to have:

Fraud & Risk ManagementCustomer Authentication and verification Customer KYC Requirements Scam Awareness & resolution Customer Document Accuracy & ResearchCustomer Service & Quality AssuranceWritten and Verbal CommunicationIndependent Execution and Accountability

Roles & Responsibilities:

Location - Chennai.

Experience - 4 Years

Location expectationsThis role requires working from a U.S. Bank location 5 days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. - https://careers.usbank.com/global/en/disability-accommodations-for-applicants

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.