Fraud Ops Specialist for CFRT Investigations - Pune

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Specialist, Fraud Ops (Internal Job Title: Fraud Ops Specialist - C05 ) based in Pune, India

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.  For instance: We empower our employees to manage their financial well-being and help them plan for the future.

Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity. In this role, you’re expected to: Perform complex fraud investigations with minimal supervision

Respond to complex customer requests that may not be covered by established procedures

Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations

Resolve highly complex issues directly with client, or third parties

Drive organizational change through innovation and process improvement, eliminating friction points for team

Monitor process workflow, quality, and recommend new options to enhance productivity as required

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure: 2-4 years relevant experience

1-2 years in a related role

Ability to process both inbound and outbound client calls

High attention to detail with the ability to interpret data and organize information

Consistently demonstrates clear and concise written and verbal communication

Demonstrated ability to remain unbiased in a diverse working environment

Education: High School diploma or equivalent

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei

Job Family Group: Operations - Services

Job Family: Fraud Operations

Time Type: Full time

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

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