Fraud Investigator

Hi Connections

Teamware is hiring for Fraud Analyst role

Location:Gurugram

Experience:2+years

Notice period - Immediate

JD:

The Payments (Payments Risk and Compliance Team) team's mission is to keep the online

payment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid with

confidence, create a world-class compliance organization and have a data driven approach to

building an innovation friendly, scalable compliance program. Our goal is to ensure that

Payments can grow in a safe fashion, with risks appropriately measured and mitigated.

The Difference You Will Make:

Specialist supports payments risk activities. This position is responsible for managing

high volumes of alerts and/or cases generated by multiple queues to satisfy processes required

by risk programs. This role ensures that day-to-day risk activities relating to these programs are

maintained to a high standard.

A Typical Day:

● Maintain Subject Matter Expertise of your respective Specialization to successfully

complete core work and escalations

● Educate users on how to maintain security and safety while using responsibly

● Investigate complex situations and potential fraud surfaced in high volume queues

● Working with operational lead to support cross-functional groups to develop and enhance

internal policies and tools such as increasing automation, updating policies, and fixing

product loopholes

● Understand our risk systems and investigate account patterns

● When trends or product vulnerabilities have been identified, you are able to escalate to

the Product Support Job Family

● Maintain high levels of confidentiality while performing investigations

● Comprehensively document investigations

● Develop and maintain a comprehensive understanding of the purpose of your

Specialization

● Work with external Product vendors to enhance proactive and reactive risk detection as

an informing or collaborating task.

● Demonstrate great judgement and be open to sharing what you know with others

.

Your Expertise:

● 1+ years of work experience

● Knowledge of Law enforcement requests and RFI and Liens process

● Must be available for a regular schedule of 5 days work per week (40 hours), mutually

agreed with your Lead, which may include weekend days and public holidays. Shifts may

include evening/night or early morning hours.

● Excellent interpersonal and communication skills, both written and verbal, to help our

community in a tactful and diplomatic manner. Ability to balance fraud prevention

alongside a positive customer experience.

● Excellent problem solving, critical thinking, analytical, ability to organize and work

independently with rapidly changing priorities

● Solution and outcome-oriented

● Strong investigative ability, internet research, organizational, and analytical skills.

If interested share cv to [HIDDEN TEXT]