REMOTEFULLTIME
Fraud Investigation Officer
Moniepoint
Remote · remote · Posted 21d ago
Your match
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
Who we are
Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.
As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.
Summary
The Fraud Investigation Officer is responsible for investigating suspected fraudulent activities, identifying fraud trends, supporting fund recovery efforts, and recommending control improvements to minimize fraud losses and protect the organization and its customers.
Key Responsibilities
Investigate fraud cases and determine appropriate outcomes based on available evidence.
Analyze transaction patterns to identify fraud trends and emerging risks.
Document investigation findings and maintain accurate case records.
Support fund recovery efforts by engaging internal and external stakeholders.
Escalate complex or high-risk cases in a timely manner.
Recommend process and control improvements based on investigation findings.
Collaborate with Product, Operations, Compliance, Customer Support, and other stakeholders to resolve fraud-related issues.
Ensure investigations are completed within agreed service levels (SLAs).
Qualifications & Experience
Bachelor's degree in a relevant field.
2–4 years' experience in fraud investigations, banking, fintech, or a related risk function.
Knowledge of digital payment fraud, transaction analysis, and fraud investigation techniques is an advantage.
Key Competencies
Strong analytical and problem-solving skills.
Attention to detail and sound judgment.
Excellent written and verbal communication.
Ability to manage multiple investigations effectively.
Strong stakeholder management and collaboration skills.
High level of integrity and confidentiality.
Key Performance Indicators (KPIs)
Investigation turnaround time (TAT).
Cases resolved within SLA.
Investigation quality and accuracy.
Fraud trends identified and reported.
Fund recovery success rate.
Quality of investigation documentation and recommendations.
Sourced from greenhouse · view original
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
Section · Company
About Moniepoint
Moniepoint
Banking
1001-5000
employees
London, England
United Kingdom
₹56.3L PA avg
Avg at Moniepoint
About
Moniepoint Inc. is a leading financial technology company that provides a seamless platform for businesses, their employees and customers, to accept payments digitally, receive credit and access business management tools that enable them to grow with ease.
We are the parent company of TeamApt Ltd and Moniepoint MFB and we support over 1,800,000 businesses to process $12 billion monthly through our digital payment acceptance channels.
For our work in making digital payment accessible to businesses in emerging markets, our Nigerian subsidiary was awarded the National Inclusive Payment Initiative Award by the Central Bank of Nigeria. In 2022, CB insights recognised us as a top global fintech.
We are backed by QED, British International Investment, FMO, and other leading global venture capital funds.
Moniepoint Inc. is a fully remote tech company with a diverse workforce worldwide and is headquartered in London, with offices in the US, Nairobi and Lagos. Join us as a to help power the dreams of businesses globally.
Employee ratings
7 reviews
Culture
2.6
Career growth
2.6
Work-life
2.7
Employees rate it well for
Find them on