Fraud Investigation/Chargeback Lead- Nightshift (Chennai/Hyderabad)

Role & responsibilities

Job Description: Risk and Fraud Escalations Lead- E-commerce Payment Operations

About the Role

We are seeking a detail-oriented Risk and Fraud Escalations Agent to join our E-

commerce Payment Operations team. In this role, you will be responsible for

investigating, analyzing, and resolving complex fraud cases while protecting our

company and customers from financial losses.

Key Responsibilities

• Investigate and resolve escalated fraud cases requiring in-depth analysis and

decision-making

• Review flagged transactions and determine appropriate actions based on risk

assessment

• Monitor and identify emerging fraud patterns and trends in e-commerce

payments

• Analyze Account Takeover (ATO) attempts and implement preventative

measures

• Investigate chargeback claims and distinguish between legitimate disputes and

friendly fraud

• Collaborate with cross-functional teams to improve fraud detection systems

• Document fraud cases and maintain detailed records of investigations

• Provide recommendations to enhance fraud prevention strategies

• Stay current with industry fraud trends and prevention techniques

• Support the development of fraud rules and risk models

Required Skills & Experience

• 7+ years of experience in fraud investigation, risk management, or payment

operations

• Strong understanding of e-commerce payment ecosystems and fraud typologies

• Experience with fraud detection tools and transaction monitoring systems

• Analytical mindset with excellent problem-solving abilities

• Knowledge of common fraud schemes including:

• Account Takeover (ATO) fraud
• Friendly fraud/false chargebacks
• Card testing fraud
• Synthetic identity fraud
• Triangulation fraud
• Refund fraud

• Familiarity with payment card industry (PCI) compliance requirements

• Excellent written and verbal communication skills

• Ability to work in a fast-paced environment and manage multiple priorities

Preferred Qualifications

• Experience or exposure with major e-commerce platforms and payment

gateways