Fraud Investigation Analyst UK/Europe (6 months contract)

Job Summary

As a Dispute Analyst, you'll be working in the Ongoing Monitoring team at Tide. To carry out this role efficiently, you need to be organised and able to remain calm under pressure.

Responsibilities

• You will be responsible for investigating fraud and scam activities.
• Additionally, you will analyse transactions, gather evidence, and work closely with internal teams and external partners to detect and prevent fraudulent activities, protect customer assets, and ensure regulatory compliance.
• Strong communication skills are essential, as you will need to interact with Tide members and resolve their queries promptly.
• Your interpersonal skills will be crucial when working with many of Tide's internal and external stakeholders, and you must take initiative in a busy and ever-changing work environment.
• Flexibility to work shifts in a 24/7 operational environment with rotational shifts is required.

What We Are Looking For

• A minimum of 1+ year of fraud/investigation experience; experience in the banking industry is a plus.
• Keen interest in transaction monitoring, financial crime, or fraud.
• Ability to remain calm under pressure.
• Excellent communication and interpersonal skills to collaborate effectively with internal teams and external stakeholders.
• Ability to adapt to changing priorities, work independently, and make sound decisions in a fast-paced banking environment.
• Problem-solving skills and a willingness to share your solutions.
• Prior customer service experience.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.