Fraud & Claims Operations Representative
Wells Fargo · Hyderabad · onsite · Posted 68d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Wells Fargo is seeking a...
Responsibilities - Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
- Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
- Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
- Receive direction from supervisor and escalate questions or issues
- Interact with immediate team and functional area on wider range of information, plus internal or external customers
- 1+ year of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in customer service support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
- Must be able to attend full duration of required training period
- Ability to work additional hours as needed
- Must work on-site at the location posted
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceCustomer Supportverbal and written skillsFinancial CrimesRisk IdentificationRegulatory ComplianceResearchoperationscomplianceCustomer Relationships
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
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