Fraud Analyst

Role & responsibilities

Job Description: Card Fraud Operations Analyst

Department: Fraud Risk / Card Operations
Designation: Card Fraud Operations Analyst / Executive
Industry: Banking / Financial Services / Fintech

Job Summary

Responsible for monitoring, identifying, investigating, and preventing fraudulent debit and credit card transactions. The role involves reviewing suspicious transactions, handling fraud alerts, managing customer-reported fraud cases, and minimizing financial losses while ensuring compliance with internal policies and regulatory requirements.

Key Responsibilities

• Monitor debit and credit card transactions for suspicious or potentially fraudulent activity.
• Investigate fraud alerts generated by transaction monitoring systems and fraud detection tools.
• Analyze transaction patterns, customer behavior, merchant activity, and geographical anomalies to identify fraud.
• Handle cardholder-reported unauthorized transactions and initiate appropriate investigation procedures.
• Perform card blocking, hotlisting, or other preventive actions as per company policies and authorization limits.
• Review chargebacks, fraud disputes, and transaction claims in coordination with relevant teams.
• Identify fraud trends, emerging fraud typologies, and suspicious transaction patterns.
• Escalate high-risk cases and potential financial losses to the appropriate fraud risk team.
• Maintain accurate case documentation and investigation records.
• Meet operational KPIs such as turnaround time (TAT), productivity, accuracy, and fraud loss prevention.
• Follow applicable regulatory guidelines, data privacy requirements, and internal fraud prevention policies.
• Coordinate with customer service, disputes, payment networks, and other internal stakeholders.

Required Skills

• Knowledge of debit and credit card transactions and payment processing.
• Understanding of card fraud types, including card-not-present (CNP) fraud, counterfeit card fraud, lost or stolen card fraud, and account takeover.
• Strong analytical, investigative, and problem-solving skills.
• Good attention to detail and decision-making ability.
• Proficiency in MS Excel and basic reporting.
• Good written and verbal communication skills.
• Ability to work in shifts, including rotational shifts, if required.

Educational Qualifications

• Graduate in any discipline; a degree in Finance, Commerce, Banking, or Business Administration is preferred.
• Prior experience in banking operations, fraud monitoring, chargebacks, disputes, or payment operations is an advantage.

Experience

• Entry-level: 02 years, depending on the employer.
• Experienced: 2–5 years in card fraud operations, fraud investigation, or banking operations.

Key Performance Indicators (KPIs)

• Fraud detection and prevention effectiveness.
• Investigation accuracy and quality.
• Case resolution turnaround time.
• Fraud loss rate and false-positive rate.
• SLA adherence and productivity.
• Compliance with operational procedures and audit requirements.

Preferred candidate profile

Perks and benefits