Fraud Analyst , UK Shift , Voice Process, Salary 5.6 + joining bonus

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Identify potential fraudulent activities by analyzing customer behavior patterns and reporting suspicious cases to the concerned authorities.
  
• Provide excellent customer support services to customers through various communication channels (phone, email, chat).
  
• Collaborate with internal teams to investigate complex issues related to fraud prevention and risk management.
  
• Maintain accurate records of all interactions with customers using CRM software.
  

Desired Candidate Profile

• 1-6 years of experience in a similar role within an international BPO environment.
  
• Strong understanding of blended processes for handling customer inquiries.
  
• Excellent communication skills for effective interaction with customers over phone calls, emails, or chats.
  
• Ability to work on night shifts (UK time zone) from Monday to Friday.
  
• Joining bonus of 5.6 LPA will be provided upon successful completion of probation period.

Schedule for an interview

[phone removed]