Fraud Analyst , UK Shift , Chat Process, Salary 5.6 + joining bonus

Roles and Responsibilities

• Handle customer queries via chat, email, and non-voice processes to resolve issues related to fraud.
  
• Provide excellent customer support by responding promptly to customers' concerns and addressing their needs.
  
• Identify potential fraudulent activities and escalate them to the relevant authorities for further investigation.
  
• Collaborate with internal teams to resolve complex cases involving multiple departments.
  
• Maintain accurate records of all interactions with customers using our CRM system.
  

Desired Candidate Profile

• 1-6 years of experience in handling international chats or similar roles (chat process).
  
• Strong communication skills in English language (written & spoken).
  
• Ability to work on a rotational shift schedule including evenings from Monday to Friday (UK time zone).
  
• Proficiency in email processing, email support, and non-voice processes.
  
• Joining bonus of 5.6 LPA will be provided upon successful completion of probation period.

Schedule for an interview

[phone removed]