Fraud Analyst| Infoedge| Naukri.com| Noida|

Job Description: 

• Review activities / transactions and independently determine if the reviewed case is legitimate or dubious Apply due diligence for critical decisions related to content / clients screened Review and address grievance / complaints / query emails as per the defined matrices 

•  Respond to and handle all the escalations / complaints from internal as well external clients via calls/emails in a timely manner When necessary, escalating problems to Management and/and collaborating with Sales team to assist in resolution process. Identify inefficiencies in workflows and suggest solutions. 
•  Ability to work under pressure and ensure the support has been provided to the extend to achieve end-to-end closure Data Management 
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   Desired Candidate Profile: Prior experience is escalation / grievance management / compliance or fraud detection will be preferred Excellent verbal & written communication skills Should have a fair working knowledge of MS Office applications (MS Excel, Word, Powerpoint) Good interpersonal skills Ability to work independently and under pressure