Fraud Analyst| Customer Support| Infoedge| Naukri.com|

Job Description:

• Review activities / transactions and independently determine if the reviewed case is legitimate or dubious

• Apply due diligence for critical decisions related to content / clients screened

• Review and address grievance / complaints / query emails as per the defined matrices

• Respond to and handle all the escalations / complaints from internal as well external clients via calls/emails in a timely manner

• When necessary, escalating problems to Management and/and collaborating with Sales team to assist in resolution process.

• Identify inefficiencies in workflows and suggest solutions.

• Ability to work under pressure and ensure the support has been provided to the extend to achieve end-to-end closure

• Data Management

• Prior experience is escalation / grievance management / compliance or fraud detection will be preferred

• Excellent verbal & written communication skills

• Should have a fair working knowledge of MS Office applications (MS Excel, Word, Powerpoint)

• Good interpersonal skills

• Ability to work independently and under pressure