Franchise Lead

About The Role

Heads Up For Tails (HUFT) is India's leading pet care brand, built on a simple belief: pets are family. With a strong presence across retail, digital, grooming, veterinary care, and pet products, we're on a mission to create a happier world for pets and the people who love them.

As we continue to expand our footprint across the country, we're looking for a Franchise Head to lead and scale our franchise business.

The Franchise Head will be responsible for driving the growth, profitability, and operational excellence of the franchise channel. This role will own the end-to-end franchise business, including expansion strategy, business development, franchise partner acquisition, relationship management, commercial performance, and P&L ownership.

The ideal candidate brings a strong blend of business development, retail operations, stakeholder management, and commercial acumen, with prior experience in scaling franchise-led businesses.

Key Responsibilities / What You Will Do

Franchise Growth & Expansion

• Develop and execute the franchise expansion strategy in line with the company's growth objectives.
• Identify, evaluate, and onboard high-potential franchise partners across key markets.
• Build a robust pipeline of prospective franchisees and drive conversions.
• Conduct market assessments, location viability studies, and expansion planning.
  
  

Business Development

• Lead end-to-end franchise sales, from prospecting and qualification to commercial closure.
• Structure franchise agreements and negotiate commercial terms in partnership with internal stakeholders.
• Identify new growth opportunities within existing and emerging markets.
  
  

Franchise Partner Management

• Build and maintain strong, long-term relationships with franchise partners.
• Act as the primary point of contact for franchisees and drive partner success.
• Ensure alignment between franchise partners and HUFT's brand standards, customer experience, and operating philosophy.
• Resolve escalations and drive effective stakeholder management across functions.
  
  

P&L Ownership

• Own the overall P&L of the franchise business.
• Drive revenue growth, profitability, and return on investment across franchise locations.
• Monitor business performance through key commercial and operational metrics.
• Develop action plans to improve store productivity, sales, and profitability.
  
  

Operations & Performance Excellence

• Work closely with retail, supply chain, marketing, finance, and training teams to ensure seamless franchise operations.
• Establish performance benchmarks and review mechanisms for franchise stores.
• Ensure operational compliance, SOP adherence, and customer experience standards across the network.
• Drive initiatives focused on improving sales productivity, inventory health, and store performance.
  
  

Strategic Leadership

• Build annual business plans, budgets, and growth forecasts for the franchise channel.
• Provide regular business reviews and performance updates to leadership.
• Continuously evaluate market trends, competitor activity, and consumer behavior to inform business decisions.
• Contribute to long-term retail and omnichannel growth strategies.
  
  

Education, Work Experience And Skills

• 8–15 years of experience in franchise management, retail expansion, business development, or channel sales.
• Proven experience in scaling franchise networks for retail, QSR, consumer, lifestyle, wellness, or D2C brands.
• Strong understanding of franchise economics, store operations, and retail P&L management.
• Demonstrated ability to drive business growth through partner acquisition and relationship management.
  
  

What We're Looking For

• Strong commercial acumen, negotiation skills, and stakeholder management capabilities.
• Excellent analytical, problem-solving, and leadership skills.
• Entrepreneurial mindset with the ability to operate in a fast-paced, high-growth environment.
• High ownership with a bias for action.
• Comfort operating in ambiguity and fast-changing environments.
• Excellent communication and executive presence
  
  

Most importantly, you're excited by the opportunity to build, scale, and lead one of the fastest-growing channels within India's most loved pet care brand.

About Us

At Heads Up For Tails, we don't just cater to pets; we celebrate them as family. We have over 120+ stores across 20 cities, hosting 5000+ India-first, category-defining products, all thoughtfully designed to bring joy, comfort, and well-being to our furry companions. Founded with a deep passion for improving the lives of pets and their families, HUFT has grown to become India's most loved pet care brand.

Our Mission

To create and curate innovative products and services that bring joy to pets and their family, one home at a time.

Our Culture

We are driven by a core set of values: kindness, innovation, collaboration, and inclusivity. Whether it's designing our products, interacting with customers, or building our team, everything we do is guided by these principles.

Our Achievements

• Recognised as the market leader in India's rapidly growing pet care industry.
• Trusted by thousands of pet parents for our high-quality, thoughtfully designed products.
• Leading the way in creating pet care solutions tailored specifically to the needs of Indian pet families.
  
  

Why Join HUFT

• Shape one of the fastest-growing channels within India's most loved pet care brand.
• Be part of a fast-growing company in one of India's most exciting markets — pet care.
• Thrive in a collaborative and dynamic environment where creativity and ownership is celebrated.
• Grow with a purpose-driven organisation that champions the well-being of our furry family members.
• Work with a team of passionate individuals who share your love for pets.
  
  

What We Offer

• A collaborative, supportive, and pet-friendly work environment.
• Opportunities to innovate and solve meaningful and complex challenges in the pet care space.
• The chance to make a real difference in the lives of pets and their families.
• Medical Insurance / Perks.
  
  

Bonus Points: You're a pet parent — or simply someone who believes pets make life better.

Check out more about us on www.huft.com

Skills: retail,franchise,management