Franchise Coordinator

Company Description Pexa – Carcare & Shoppe is a fast-growing doorstep vehicle care brand that started in 2020 and has rapidly expanded its franchise network across India. Originally focused on car wash services, the company evolved to include Car Shoppe facilities and now bike units, offering accessible and convenient services. With over 180 franchisees nationwide, Pexa combines high-quality service with affordability, supported by its own branded products. The company's mission is to deliver a spa-like vehicle care experience directly to customers doorsteps, driven by continuous innovation and strong franchise partnerships.

Role Description

PEXA Car Care is looking for a confident, mature, and resilient Franchise coordinator to handle existing franchisee queries, complaints, and operational escalations.

It is a problem-solving and relationship-management role that requires strong communication skills and the ability to handle demanding and difficult franchise partners professionally.

Key Responsibilities

• Serve as the primary contact for existing PEXA Car Care franchise partners
• Handle franchisee queries, complaints, and escalations.
• Manage high-pressure conversations with dissatisfied or demanding franchisees.
• Coordinate with internal teams (Operations, HR, Finance, Marketing) to resolve issues
• Follow up on open issues and ensure timely closure
• Escalate critical matters to management with factual analysis and recommendations

Qualification:

Any Graduate / MBA with 2 to 4 Years Exp in similar role.

Required Skills & Competencies

• Excellent communication skills in English , Malayalam and Hindi (Mandatory)
• Proven ability to handle hard customers and conflict situations
• Strong problem-solving and negotiation skills
• Customer relation experience
• 20% to 30% hike from present salary

High emotional intelligence, patience, and resilience

Benefits:

• Cell phone reimbursement
• Provident Fund