Fractional IT Support Technician

WHO WE ARE

The PR industry hasn't really changed in fifty years. Relationships, lunches, luck, and a clip report at the end of the month.

Interdependence is rebuilding it from the ground up. Interviewed, our proprietary platform, analyzes 300,000+ stories every day across a network of 250,000 journalists. We turn earned media into something measurable, repeatable, and worth paying for — and apply the same data and discipline across paid, social, content, and brand. Integrated marketing run by one team, on one system, accountable to one result.

Forbes named us one of America's Best PR Agencies. Our 100+ person team works with brands, CMOs, founders, and entrepreneurs across consumer, healthcare, tech, B2B, travel and entertainment.

We move fast. The best argument wins. We hire for sharp thinking, real craft, and ownership from day one. If you want comfortable, this isn't the place. If you want to win, build with us.

 

THE ROLE

We are looking for a Fractional IT Support Specialist to own and support the day-to-day IT operations at Interdependence and its affiliated companies. This role is ideal for an experienced IT professional seeking a long-term fractional opportunity, averaging approximately 20 hours per week while providing reliable availability during standard business hours, Monday through Friday. This opportunity is well suited for professionals with an existing consulting or fractional practice, provided they can consistently meet our business-hour availability.

Reporting directly to our Chairman and President, you will serve as the primary IT resource for the organization, providing responsive technical support while helping shape and mature our internal IT function.

This role requires someone who is confident working independently, thrives in an entrepreneurial environment, and enjoys taking ownership without requiring significant oversight. You will be responsible for traditional help desk responsibilities while also helping build scalable processes, strengthen cybersecurity, recommend technologies, improve workflows, and bring structure to an evolving IT environment.

The ideal candidate is equally comfortable resetting passwords and troubleshooting Microsoft 365 issues as they are identifying opportunities to improve systems, enhance security, and serve as a trusted technical partner to company leadership.

 

KEY RESPONSIBILITIES

Maintain availability during standard business hours, Monday through Friday.

Serve as the primary IT resource for approximately 100–130 employees across Interdependence and its affiliated companies.

Own day-to-day help desk operations, providing timely and responsive support for approximately 50–100 monthly support requests.

Administer and maintain Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune.

Manage employee onboarding and offboarding, including account creation, license assignment, access provisioning, permissions management, device setup, and equipment recovery.

Troubleshoot a wide variety of Level 1 and Level 2 technical issues, including Microsoft 365, hardware, software, authentication, connectivity, printers, email, and general break/fix support.

Manage Microsoft 365 licensing and user administration while ensuring appropriate access controls and permissions.

Provide remote technical support to employees across the organization using remote support tools and best practices.

Build and maintain IT documentation, knowledge base articles, standard operating procedures, and internal processes.

Partner directly with executive leadership to recommend technologies, tools, and process improvements that increase efficiency and improve the employee experience.

Identify opportunities to automate manual processes, streamline workflows, and help build a more scalable and secure IT infrastructure.

Proactively implement and support cybersecurity best practices, including endpoint security, user access management, multi-factor authentication, and security awareness.

Coordinate with outside vendors and service providers when additional technical expertise or support is required.

Deliver exceptional customer service while balancing multiple priorities in a fast-paced, highly collaborative environment.

 

QUALIFICATIONS

This is a fractional role requiring the ability to provide consistent business-hours coverage (Monday–Friday) while averaging approximately 20 hours per week.

5–8+ years of experience in IT support, help desk operations, desktop support, systems administration, or a similar technical support role.

Strong hands-on experience administering Microsoft 365, including Exchange, Teams, SharePoint, and Intune.

Experience working in a small to mid-sized company while wearing multiple hats.

Experience managing user accounts, permissions, licensing, and employee onboarding/offboarding.

Strong troubleshooting skills across common hardware, software, authentication, networking, and Microsoft 365-related issues.

Proven experience supporting a fully remote or distributed workforce.

Experience supporting cybersecurity initiatives, including endpoint security, multi-factor authentication, identity and access management, and security best practices.

Comfortable serving as the primary IT resource for a growing organization and making independent decisions with minimal supervision.

Experience building documentation, improving processes, and recommending tools or technologies that increase operational efficiency.

Strong organizational skills with the ability to prioritize multiple support requests while maintaining excellent response times.

Excellent communication skills with the ability to explain technical concepts clearly to non-technical users, including executive leadership.

Comfortable working directly with senior leadership and operating in a fast-paced, entrepreneurial environment where priorities may shift quickly.

Self-motivated, proactive, and confident working independently without a large internal IT team for day-to-day support.