Founding Key Account Manager

About Fabric

Fabric is an AI hiring platform. Companies use our AI interviews, sourcing agents, and cheating detection to screen and hire at scale. We've run over 100,000 interviews for customers including Meesho, CRED, and Kearney.

The role

Most of our revenue sits in our top 10-12 accounts, and today the founders manage those relationships ourselves. You'll be our first account management hire. You'll take over the top of the book and grow it, and you'll build the playbook that every account hire after you will run.

This is a founding role in the real sense: no team under you yet, no existing process, direct work with all four founders, and a real say in what we build.

What you'll own

• The top 10-12 customer accounts and the relationships with their TA and HR leadership
• Renewals and retention across your book. You should know an account is at risk 90 days before the renewal call
• Expansion: growing usage inside accounts and landing new teams and business units within existing customers
• QBRs, account plans, and the health signals that tell us which accounts need attention this week
• Customer feedback into product. You'll sit close enough to the founders that what you hear in accounts changes the roadmap

What success looks like after 12 months

• Zero regretted churn in your book
• Your accounts have grown in usage and revenue against a number you carry
• Every key account has a live account plan and a QBR rhythm that actually happens
• Three or four of your accounts are referenceable: case studies, intros, references on sales calls

You're probably a fit if

• You have 3-6 years in account management or customer success at a HR tech company, with a retention or expansion quota you can describe in numbers
• You've grown accounts yourself and can walk through exactly how, deal by deal
• You've operated without much support infrastructure and built your own process where none existed
• You can go deep on product. Our customers ask hard questions about how AI interviews and cheating detection work, and you'll need real answers
• You're comfortable presenting to CHROs and TA heads, and just as comfortable pulling the usage data yourself

This role is a bad fit if

• Your best work happened with CS, solutions engineers, and marketing doing the heavy lifting around you
• You want a team to manage on day one
• Customers love you but your accounts never grew

Compensation

Base plus a variable tied to retention and expansion in your book. Founding-level ESOPs on top.

How we hire

1. Fabric's AI interview.
2. Founder intro call
3. An assignment
4. Assignment review + meeting with other co-founders