Founders Office & Client Success

About the Role

We are looking for a smart, confident and proactive professional to work closely with the Founder and manage client coordination, business leads, presentations, proposals and day-to-day coordination of internal teams.

The candidate will act as an important link between the Founder, clients and internal teams, ensuring that business opportunities are followed up properly and ongoing projects are delivered within timelines and as committed to clients.

Key Responsibilities

1. Client Meetings & Presentations

• Attend client meetings along with the Founder and independently wherever required.
• Understand client requirements, briefs, expectations and business objectives.
• Prepare and deliver professional presentations to clients.
• Coordinate with Creative, Digital, PR and Client Servicing teams to prepare pitch presentations.
• Handle client discussions and ensure proper communication and follow-up after meetings.

2. Lead Management & Business Development

• Handle all incoming leads received through different channels.
• Call prospective clients, understand their requirements and qualify the leads.
• Maintain a proper lead tracker with lead status, requirements, follow-ups and next action.
• Regularly follow up with prospects until the opportunity is closed or dropped.
• Coordinate with the Founder/team for important or high-value prospects.
• Ensure no potential lead or business opportunity is missed.

3. Proposal & Pitch Management

• Prepare commercial/proposal documents based on client requirements.
• Coordinate with internal teams to collect scope, costing, timelines and deliverables.
• Prepare and share proposals with clients after discussion/approval.
• Follow up on submitted proposals and quotations.
• Coordinate negotiations and revisions as required.
• Track the proposal until closure/win/loss.

4. Internal Team Coordination

• Coordinate day-to-day activities of two internal teams.
• Maintain visibility of ongoing projects, priorities and deadlines.
• Take regular updates from team members regarding project status.
• Track whether work is progressing as per the committed timeline.
• Identify delays, bottlenecks or dependency issues and escalate them to the Founder/concerned senior.
• Ensure client deliverables are completed and shared on time.
• Coordinate between teams wherever a project requires inputs from multiple departments.
• Maintain a daily/weekly delivery tracker.

5. Project & Delivery Monitoring

• Monitor all active client projects from brief to final delivery.
• Check whether deliverables are moving according to the committed timeline.
• Follow up with respective team members for pending tasks.
• Ensure important client commitments and deadlines are not missed.
• Highlight any potential delay to the Founder in advance rather than after the deadline.
• Maintain proper records of completed, ongoing and pending deliverables.

6. Founder’s Office Coordination

• Maintain the Founder’s meeting schedule and business priorities.
• Prepare daily/weekly updates for the Founder.
• Keep the Founder informed about important leads, client discussions, proposal status and project deliveries.
• Prepare MOMs and action points after important meetings.
• Ensure action items assigned by the Founder are followed up and closed.
• Handle confidential business and client information professionally.

Required Skills

• Excellent verbal and written communication skills
• Strong presentation and client-facing skills
• Good negotiation and follow-up skills
• Strong coordination and multitasking ability
• Good understanding of advertising/marketing agency operations
• Ability to prepare professional proposals and presentations
• Strong ownership and accountability
• Ability to work under pressure and meet deadlines
• Smart, confident and presentable personality