Forward Deployed Engineer

Job Summary

DataNimbus is an enterprise AI company with deep vertical solutions in financial services and industrial sectors. We build domain-native AI that understands how industries actually operate, not just how data flows through them. Our solutions are outcome-driven and industry-specific, delivering measurable results across how money moves, how assets perform, and how businesses grow. We go deep so our customers don t have to start from scratch.

Domain depth. Enterprise scale. AI outcomes.

Role summary

Forward Deployed Engineers (FDEs) are the Field Innovation team for DataNimbus s Payments business. They spend their time on-site with customers in Mumbai and alongside our implementation teams. They understand the customer s view, find gaps in how FinHub is used, and close them by building new solutions, fixing what blocks adoption, and helping Customer Success keep accounts healthy and growing.

Responsibilities

• Be the customer s voice: Spend time with client users and implementation teams to understand how FinHub is used day to day, and where it falls short.
• Capture gaps in the product, the implementation and the client s own processes, and bring them back with evidence and a proposed fix.
• Help Customer Success read account health: adoption, friction points, risks and early warning signs.
• Work alongside delivery owners and technical leads on live projects to unblock tricky integrations and edge cases.
• Step in on technical escalations with the implementation team, and turn the fix into something reusable.
• Support account reviews with insights, demos and improvement proposals.
• Spot expansion opportunities from what you see on the ground and shape them with the Customer Success and Sales teams.
• Work alongside client business, operations and IT teams to understand how money moves and where it breaks.
• Turn vague asks into clear problem statements, success criteria and a scoped pilot.
• Build working prototypes on FinHub and around it: integrations with core banking, payment rails, host-to-host and API banking, escrow and virtual accounts.
• Write production-quality code (APIs, integrations, data pipelines, dashboards) that can be hardened.
• Use AI where it helps the client: reconciliation, exception handling, document processing, insights.
• Run pilots in the client s environment and measure results against the agreed success criteria.
• Present results and demos to client stakeholders up to CXO level, with Sales and Customer Success.
• Hand pilots to the Delivery/Competency team with clean code, documentation and a rollout plan.
• Turn what you build for one client into reusable accelerators and FinHub features.
• Bring client feedback and recurring gaps to Engineering and the product roadmap.

Experience and Skills

Must have

• 5-10 years building software, with at least 2 years in client-facing/product engineering roles.
• Strong coding in at least one of Java, Go, Node.js / TypeScript or Python, plus SQL and a NoSQL store such as MongoDB.
• Built and integrated REST APIs, message queues and event-driven systems.
• Comfortable on cloud and container platforms (AWS, Azure or GCP; Docker, Kubernetes).
• Can explain technical trade-offs clearly to non-technical client stakeholders.
• Domain knowledge of banking / payments /transaction banking / liquidity / cash / escrow.
• Ability to travel and work on-site for 5 days during client engagements.

Good to have

• Indian payments domain: NEFT, RTGS, IMPS, UPI, escrow, virtual accounts, cash management or corporate API banking.
• Experience with core banking integrations (e.g. Finacle, Flexcube) or host-to-host file formats.
• Hands-on use of LLMs or ML in a working product.
• Awareness of RBI rules for payment aggregators, escrow and data localisation.

Soft Skills

• Bias to action: ships something useful in days, not months.
• Enjoys being on the client floor and is credible in the room.
• Owns outcomes end to end and is comfortable with ambiguity.
• Writes things down so others can pick up the work.

Educational Qualification

Bachelor's degree in Computer Science, IT, Engineering, or a related field (or equivalent practical experience).

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