Forward Deployed Engineer

FORWARD DEPLOYED ENGINEER

Pia Prescience Private Limited — Jabalpur, Madhya Pradesh

Full-time, field-based

ABOUT PIA

Pia is the intelligent PA for Indian pharmacies. It drafts receipts,

reorders, expiry alerts and the day's full hisaab in Hinglish or English;

the owner approves. Pia is live on Android and iOS, and is built in

Jabalpur by Pia Prescience Private Limited.

THE ROLE

You are responsible for a shop from the first conversation through to the

point where it is running on Pia day to day.

SALES

- Qualify enquiries that reach us, and approach pharmacies directly in

 your territory.

- Demonstrate Pia at the counter, on a phone, to the owner.

- Answer the owner's questions on data safety, staff access, and what the

 software does and does not decide on its own.

- Close the sale and agree a date to go live.

INSTALLATION

- Export the shop's existing stock, batch and pricing data from its

 current software, and reconcile it with the owner product by product

 before it is published.

- Set the shop up: user roles and permissions, staff devices, Bluetooth

 printer, GST details.

- Train the counter staff, not only the owner, in Hindi, on their own

 phones.

- Stay on site until live bills are printing correctly.

SUPPORT

- Be the first point of contact for the shops you have onboarded.

- Resolve issues in the field: devices, printers, connectivity, data

 corrections.

- Escalate what you cannot resolve to the engineering team as a clear,

 reproducible report.

WHAT WE ARE LOOKING FOR

- Fluent, confident Hindi. English sufficient to write a clear report.

- Working comfort with spreadsheets — able to read a stock export and

 identify the rows that are wrong.

- Practical troubleshooting across Android and iOS devices, Bluetooth

 printers, and poor connectivity.

- A demonstrated ability to sell to small business owners.

- Own two-wheeler and a valid driving licence.

- Sound judgement handling confidential commercial data.

Writing code is not a requirement.

Backgrounds that fit: field sales in pharmaceutical distribution;

implementation or support for billing, POS or ERP software; engineering

and computer science graduates who want customer-facing work.