Forward Deployed Engineer - AI & SaaS Solutions

We re partnering with a rapidly growing international SaaS company that is transforming how businesses operate through automation, artificial intelligence, and workflow optimization.
The organization serves thousands of business users across North America and is investing heavily in AI-powered products, intelligent automation, and next-generation customer experiences.
This role sits at the intersection of Engineering, AI, Product, and Customer Success, making it an excellent opportunity for engineers who want to move beyond traditional development work and have direct impact on customers, product strategy, and innovation.

The Role
As a Forward Deployed Engineer, you ll work directly with customers and internal teams to identify operational challenges, design solutions, build AI-powered applications, deploy them into production, and help scale successful implementations across the broader platform.
Unlike conventional software engineering roles that revolve around predefined tickets, you ll take ownership from problem discovery through solution delivery and continuous improvement.
This is a highly entrepreneurial role where you ll have the freedom to solve real-world business problems using modern software engineering and AI technologies.

Key Responsibilities
Customer-Facing Problem Solving
Engage directly with customers to understand workflows, challenges, and automation opportunities.
Analyze business processes and identify areas where technology can drive efficiency.
Translate business requirements into scalable technical solutions.
AI Automation Development
Design and build AI-powered workflows, agents, copilots, and automation solutions.
Work with Large Language Models (LLMs), prompt engineering, tool integrations, and structured AI outputs.
Rapidly prototype new ideas and validate them with customers.
Software Engineering
Build backend services, integrations, and internal tools.
Integrate with third-party APIs and external platforms.
Troubleshoot and resolve complex customer-specific technical issues.
Develop scalable solutions that can be adopted across multiple customers.
Product Collaboration
Partner closely with Product, Engineering, and Customer Success teams.
Identify recurring customer needs and help convert custom solutions into platform capabilities.
Contribute to product innovation and roadmap discussions.
Ownership Delivery
Drive projects end-to-end from discovery and design to deployment and iteration.
Support onboarding and implementation for strategic customers.
Communicate technical concepts effectively to both technical and non-technical stakeholders.

Required Qualifications
Bachelor s Degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
Prior hands-on software development experience.
Strong problem-solving and software engineering fundamentals.
Experience with Python and/or JavaScript/TypeScript.
Understanding of APIs, backend systems, databases, and modern web applications.
Familiarity with AI/LLM technologies and enthusiasm for building AI-powered products.
Ability to independently break down business problems and build practical technical solutions.
Strong written and verbal communication skills.
Comfortable interacting directly with customers and stakeholders.
Ability to thrive in a fast-paced, high-ownership startup environment.

Preferred Skills
Experience with any of the following technologies would be advantageous:
Python
FastAPI
JavaScript / TypeScript
React.js
Next.js
React Native
PostgreSQL
Supabase
AWS
REST APIs
LLM APIs
AI Agents
Workflow Automation Platforms
B2B SaaS Products

Who Will Succeed Here
This opportunity is ideal for engineers who:
Want exposure beyond traditional software development.
Enjoy solving real customer problems.
Are excited by AI, automation, and emerging technologies.
Like working directly with users and understanding business operations.
Prefer ownership and impact over narrowly defined responsibilities.
Want to influence product direction while continuing to build software.
If you re looking for a role where you can combine engineering, AI, product thinking, and customer interaction, this position offers exceptional growth, responsibility, and visibility.

What You ll Gain
Direct exposure to cutting-edge AI and LLM technologies.
Opportunity to work on customer-facing, business-critical problems.
High ownership and visibility within a growing global SaaS business.
Fast learning environment with significant career growth potential.
Exposure to product strategy, customer success, and software engineering in a single role.
Chance to build solutions that create measurable impact for real customers.