Forms Application Support Engineer

Job Summary

The Forms Application Support Engineer is responsible for supporting the document and forms-generation components of the AtClose platform. The role focuses on form templates, document generation, document mapping, data population, barcodes, document configuration, and troubleshooting issues affecting generated closing and title documents.

The Forms team works closely with L1/L2 Support, Development, QA, Product, and Business teams.

Responsibilities

• Forms Document Support
  • Support application-generated forms and documents.
  • Investigate issues involving:
    • Incorrect document generation
    • Missing documents
    • Incorrect data populated on forms
    • Formatting/layout issues
    • Incorrect document mapping
    • Document sequencing
    • Document package issues
    • Barcode generation
    • Document merge issues
    • PDF generation issues
  • Analyze form templates and identify data-mapping problems.
  • Validate document output against business requirements.
• Form Configuration Maintenance
  • Create, modify, and maintain forms/templates based on approved requirements.
  • Maintain document type definitions and mappings.
  • Support form configuration changes.
  • Maintain document versions and ensure appropriate version control.
  • Coordinate form changes through development, QA, UAT, and production release processes.
  • Ensure changes do not negatively impact existing documents or client workflows.
• Troubleshooting
  • Reproduce form-related issues in appropriate environments.
  • Compare expected versus actual document output.
  • Analyze input data and resulting document output.
  • Identify whether an issue originates from:
    • Source data
    • Form template
    • Mapping
    • Application logic
    • Configuration
    • Document-generation engine
  • Escalate application-code defects to Development with supporting evidence.
• Client Support Assistance
  • Work with L1/L2 to investigate document-related tickets.
  • Provide technical guidance for form-related incidents.
  • Support high-priority production issues involving critical closing/title documents.
  • Provide root-cause information and workarounds where available.
  • Assist with client-specific document requirements.
• Testing Release Support
  • Perform form-level testing for new and modified documents.
  • Validate document output across supported scenarios.
  • Support regression testing for form changes.
  • Participate in QA/UAT activities.
  • Validate production deployments involving forms.
  • Maintain test scenarios and expected document outputs.
• Documentation Governance
  • Maintain form specifications and mapping documentation.
  • Maintain document version history.
  • Document changes and dependencies.
  • Ensure all form changes follow established change-management and release procedures.
  • Maintain a repository of known form issues and solutions.

Required Skills

• 1-2 years of experience in application/document/forms support.
• Experience with enterprise document-generation systems.
• Strong attention to detail.
• Ability to analyze structured application data and document output.
• Understanding of XML/JSON or similar structured data formats.
• Basic SQL knowledge.
• Experience with PDF/document troubleshooting.
• Strong analytical and problem-solving skills.
• Good written and verbal communication.

Preferred Skills

• Understanding with mortgage, title, closing, banking, or financial documents.
• Knowledge of HUD/CD and title/closing documents.
• Understanding with form/document-generation engines.
• Experience with XML-based templates.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.