Food Server

Cafe Staff – Food Services

Company: Playbao

Department: Food & Beverage / Food Services

Position: Cafe Staff

Location: [Insert Location]

Employment Type: [Full-time / Part-time]

About Playbao

Playbao is looking for energetic, customer-focused Cafe Staff to join our food services team. The role combines food preparation, customer service, store operations, and sales. The ideal candidate should enjoy interacting with customers, understand their preferences, and confidently recommend food and beverage options that enhance their experience.

Key ResponsibilitiesFood Preparation & Hygiene

• Prepare food and beverage items according to Playbao's recipes, quality standards, and portion guidelines.
• Ensure food is prepared, stored, and served safely and hygienically.
• Maintain cleanliness and organization of the kitchen, preparation areas, counters, and dining areas.
• Follow food safety, hygiene, and workplace safety procedures.
• Check the quality and freshness of ingredients and products.

Customer Service

• Welcome customers warmly and provide friendly, efficient service.
• Take customer orders accurately and process them through the appropriate systems.
• Understand customer requirements and provide suitable food and beverage recommendations.
• Ensure orders are prepared and served accurately and on time.
• Handle customer questions, feedback, and basic complaints professionally.
• Create a positive and welcoming experience for customers and Playbao guests.

Sales & Upselling

• Actively contribute to the cafe's sales and revenue targets.
• Identify opportunities to upsell and cross-sell food and beverage items.
• Recommend suitable add-ons, combos, upgrades, and complementary products based on customer preferences.
• Proactively suggest products that customers may enjoy rather than simply taking orders.
• Communicate promotions, new products, and special offers to customers.
• Use product knowledge to make relevant and appealing recommendations.
• Help increase average order value through effective and customer-friendly selling techniques.

Store Operations

• Maintain proper stock levels and inform supervisors when items need to be replenished.
• Assist with opening and closing duties as required.
• Follow cash-handling and billing procedures where applicable.
• Support inventory checks and minimize food wastage.
• Work closely with other cafe and Playbao team members to ensure smooth daily operations.

Requirements

• Previous experience in a cafe, restaurant, food service, retail, or customer-facing role is preferred.
• Strong communication and interpersonal skills.
• Friendly, energetic, and customer-oriented personality.
• Comfortable interacting with children, parents, families, and other Playbao guests.
• Good understanding of food products and willingness to learn the menu.
• Strong upselling and recommendation skills.
• Ability to understand customer needs and make appropriate product suggestions.
• Ability to work efficiently in a fast-paced environment.
• Basic knowledge of food safety and hygiene practices.
• Willingness to work flexible shifts, weekends, and holidays when required.

What We Look For

The ideal candidate is someone who is:

• Customer-focused – genuinely enjoys helping customers.
• Sales-oriented – confident in recommending products and increasing sales.
• Food-conscious – takes pride in food quality, presentation, and hygiene.
• Energetic and positive – brings enthusiasm to the customer experience.
• A team player – works well with the wider Playbao team.
• Responsible and reliable – follows procedures and takes ownership of their work.
• Observant – understands customer needs and identifies opportunities to recommend the right products.

Key Performance Areas

Performance in this role may be measured through:

• Customer service and satisfaction
• Food quality and consistency
• Hygiene and cleanliness standards
• Order accuracy and service speed
• Individual and store sales performance
• Upselling and cross-selling performance
• Average order value
• Customer feedback and repeat visits

The goal of the role is simple: prepare great food, provide excellent service, and help every customer discover something they will enjoy at Playbao.