Food And Beverage Manager

Job Description:

Job Title: Food & Beverage (F&B) Manager

Industry: Quick Service Restaurant (QSR) / Pizzeria Chain

Location: Port Moresby, Papua New Guinea

Reports To: Operations Director / General Manager

Direct Reports: Outlet Managers, Restaurant Supervisors, Kitchen Supervisors, Training Coordinators

Job Summary

The F&B Manager is responsible for overseeing the overall operations, profitability, and performance of multiple pizzeria outlets. The role requires strong leadership, operational excellence, and commercial acumen to drive sales growth, ensure consistent food quality, maintain brand standards, and develop high-performing teams across all locations.

The successful candidate will have proven multi-unit restaurant management experience, a strong understanding of QSR operations, and a passion for delivering exceptional customer experiences.

Key Responsibilities Multi-Outlet Operations Management

• Oversee the daily operations of multiple pizzeria outlets.
• Ensure consistent implementation of brand standards, recipes, and service procedures across all locations.
• Monitor operational performance and identify opportunities for improvement.
• Conduct regular outlet visits, audits, and performance reviews.
• Ensure each outlet maintains cleanliness, food safety, and customer service standards.

Financial & Business Performance

• Develop and implement strategies to achieve sales and profitability targets.
• Monitor revenue, food costs, labour costs, and operating expenses.
• Prepare and manage annual budgets and business forecasts.
• Analyze financial reports and take corrective actions where necessary.
• Drive initiatives to increase average transaction value and customer traffic.

Food Quality & Product Standards

• Ensure consistency in food preparation, presentation, and taste across all outlets.
• Monitor quality control procedures and supplier performance.
• Ensure strict adherence to recipes and portion control standards.
• Collaborate on menu improvements, seasonal promotions, and new product launches.

Team Leadership & Staff Development

• Recruit, train, mentor, and evaluate outlet management teams.
• Develop succession plans for key positions.
• Conduct performance appraisals and coaching sessions.
• Foster a culture of accountability, teamwork, and customer service excellence.
• Ensure staffing levels are adequate across all outlets.

Customer Experience

• Monitor customer satisfaction and service levels.
• Investigate and resolve escalated customer complaints.
• Implement programs to improve guest loyalty and retention.
• Ensure a welcoming and efficient customer experience across all restaurants.

Inventory & Supply Chain Management

• Oversee inventory management and stock control processes.
• Ensure optimal inventory levels are maintained.
• Minimize waste, shrinkage, and stock losses.
• Work closely with suppliers to ensure consistent product availability.
• Monitor procurement costs and supplier performance.

Compliance & Food Safety

• Ensure compliance with food safety, hygiene, and health regulations.
• Maintain all required business licenses and permits.
• Conduct regular food safety audits.
• Ensure compliance with workplace health and safety requirements.

Marketing & Sales Support

• Support local marketing campaigns and promotional activities.
• Identify opportunities for business growth and market expansion.
• Analyse customer trends and purchasing behaviour.
• Work with management to develop strategies that increase market share.

Required Qualifications Education

• Bachelor's Degree or Diploma in Hospitality Management, Food & Beverage Management, Business Administration, Hotel Management, or a related field.
• Food Safety Certification and other relevant hospitality qualifications will be an advantage. Experience
• Minimum 5 years of proven experience managing multiple restaurant or pizzeria outlets.
• Demonstrated success in multi-unit operations management.
• Experience within a Quick Service Restaurant (QSR), restaurant chain, pizza chain, or franchise environment is highly preferred.
• Strong experience in sales growth, cost control, and team leadership.

Age Requirement

• Candidates must be below 35 years of age.

Technical Skills

• Strong knowledge of restaurant operations and food service management.
• Experience using POS systems and restaurant management software.
• Proficiency in Microsoft Office Suite.
• Strong understanding of inventory management and food cost controls.
• Financial reporting and budgeting skills.

Core Competencies

• Multi-Unit Operations Management
• Leadership & Team Building
• Financial Management
• Food Quality Assurance
• Customer Service Excellence
• Business Development
• Inventory & Supply Chain Management
• Staff Training & Development
• Strategic Planning
• Problem Solving & Decision Making

Working Conditions

• Frequent travel between outlets.
• Flexible hours including weekends, evenings, and public holidays.
• Fast-paced, results-driven environment.
• Regular interaction with customers, suppliers, and operational teams.

Preferred Candidate Profile

A dynamic and commercially driven restaurant professional below 35 years of age, with a minimum of 5 years' proven experience managing multiple pizzeria or restaurant outlets, capable of driving sales growth, maintaining operational excellence, developing high-performing teams, and delivering exceptional customer experiences while ensuring profitability across all locations.