Food And Beverage Associate

Roles & Responsibilities:

• Customer Service:
• Greet and welcome guests promptly and courteously.
• Provide menus and assist guests with menu selections.
• Answer questions about menu items, ingredients, and pricing.
• Offer recommendations based on guests preferences and dietary restrictions.
• Handle special requests and complaints with professionalism and a positive attitude.
• Order Management:
• Accurately take food and beverage orders from guests.
• Input orders into the point of sale (POS) system promptly.
• Communicate effectively with kitchen staff to ensure accurate and timely delivery of orders.
• Service Delivery:
• Serve food and beverages to guests in a timely and efficient manner.
• Monitor tables to anticipate guest needs and respond promptly.
• Clear tables and ensure the dining area is clean and well-maintained.
• Refill beverages and offer additional items as needed.
• Sales and Upselling:
• Inform guests of daily specials, promotions, and new menu items.
• Upsell additional menu items and beverages to enhance the guest experience.
• Process guest payments accurately and efficiently.
• Team Collaboration:
• Work collaboratively with other staff members to ensure smooth restaurant operations.
• Assist colleagues during busy periods and provide support as needed.
• Attend staff meetings and training sessions as required.
• Health and Safety:
• Adhere to all food safety and sanitation regulations.
• Maintain personal hygiene and a clean, professional appearance.
• Report any safety hazards or equipment malfunctions to the manager.