Floor Supervisor Team Lead

Roles and Responsibilities :

• Lead a team of floor staff to provide exceptional guest service and ensure smooth operations on the floor.
• Handle guest complaints, concerns, and feedback in a professional manner to resolve issues promptly.
• Supervise daily activities, including check-in/check-out processes, room assignments, and housekeeping services.
• Conduct regular inspections to maintain high standards of cleanliness, organization, and safety.

Job Requirements :

• 3-8 years of experience in hospitality industry with focus on hotel management or related field.
• Strong skills in guest handling, guest relations, guest service, team handling, team leadership.
• Ability to work effectively under pressure while maintaining attention to detail.