Floor Manager - General Administration

• Ensuring reports and returns from various departments and intimating HA.
• Arranging residents duties in the wards and critical areas.
• Coordinating with all departments for smooth functioning.
• Preparing various reports and returns for HA.
• Obtaining data and statistics from various departments to prepare presentations.
• Preparing letters and circulars for communicating.
• Taking care of office administration, monitoring mails and keeping records.
• Ensuring control of documents and safekeeping.
• Arranging for HAs meetings, coordinating OP, IP and ER registrations, appointments and billing.
• Coordinating patients laboratory and radiology investigations and reports.
• Counseling patients about admission and discharge processes and hospital processes and culture.
• Accompanying insured and corporate patients for approvals and billing.
• Resolving patients’ queries in coordination with other departments.
• Indenting material, coordinating for equipment maintenance and going on room rounds.
• Obtaining patient feedback forms, ensuring clearances for procedures and surgeries.
• Coordinating floor administration in the absence of floor manager.

Required knowledge: The job requires working knowledge of OP, IP, ER and registration procedures; knowledge of the organization’s policies and procedures is a must. Good knowledge of patients’ guidelines, do’s and don’ts and patients’ rights is expected. Knowledge of office administration and related activities are also needed for this role.