Floor Incharge
Pagariya Auto Private Limited · Aurangabad · onsite · Posted 32d ago
About a minute. You'll make an account on the way through.
About this role
The Floor Incharge is responsible for the smooth day-to-day functioning of the floor, ensuring proper coordination among employees, maintaining discipline, monitoring customer handling, and achieving operational targets. The role requires strong team management, communication, and problem-solving skills.
Key Responsibilities
1. Floor & Operations Management
- Manage and monitor daily activities on the floor.
- Ensure smooth and efficient workflow throughout the shift.
- Allocate work and responsibilities among team members.
- Monitor employee attendance, punctuality, grooming, and discipline.
- Ensure proper utilization of manpower and resources.
2. Team Management
- Supervise and guide floor staff in their daily activities.
- Conduct daily briefings and communicate targets/instructions.
- Monitor individual and team performance.
- Resolve employee-related operational issues.
- Coordinate with HODs and other departments when required.
3. Customer Handling
- Ensure customers receive professional and timely service.
- Handle customer queries and complaints at the floor level.
- Escalate critical customer issues to the concerned HOD/Manager.
- Maintain high standards of customer satisfaction.
4. Target & Performance Monitoring
- Monitor daily, weekly, and monthly targets.
- Track team performance and productivity.
- Prepare and maintain daily floor reports/MIS.
- Identify performance gaps and take corrective action in coordination with the concerned manager.
5. Process & Compliance
- Ensure employees follow company policies, SOPs, and safety guidelines.
- Maintain cleanliness, discipline, and proper housekeeping on the floor.
- Ensure all required documents and records are maintained.
- Report operational issues, incidents, and irregularities to management.
6. Coordination
- Coordinate with Sales, Service, Accounts, HR, Administration, and other departments.
- Ensure timely communication of important information to the team.
- Support management in implementing new processes and initiatives.
Key Performance Indicators (KPIs)
- Achievement of daily/monthly targets
- Team productivity
- Customer satisfaction
- Employee attendance and punctuality
- Complaint resolution
- Process compliance
- Floor discipline and housekeeping
- Timely submission of reports/MIS
- Effective manpower utilization
Required Skills
- Good leadership and team-management skills
- Strong communication and interpersonal skills
- Problem-solving ability
- Customer-handling skills
- Basic knowledge of MS Excel and reporting
- Ability to work under pressure
- Good organizational and time-management skills
Qualification & Experience
- Graduate in any discipline preferred.
- 2–5 years of relevant experience in floor supervision, operations, retail, automobile, sales, service, or customer handling.
- Supervisory/team-handling experience will be an advantage.
Working Conditions
- Full-time position.
- May require working in shifts depending on business requirements.
- Should be comfortable handling multiple operational responsibilities simultaneously.
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