Floor Discipline Manager

Night Duty Officer (Ex-Serviceman Preferred)

Position - Night Duty Officer / Floor Discipline Manager

Location Bangalore

Experience- 3+ years

Reporting To - Operations Manager / Delivery Manager

PREFERRED CANDIDATE PROFILE

We are looking for a retired Armed Forces Junior Commissioned Officer (JCO)/Subedar or

equivalent with strong leadership, discipline, and supervisory experience. The ideal

candidate should be capable of maintaining a professional work environment during night

operations while coordinating with management on any operational issues.

KEY RESPONSIBILITIES

1. Floor Discipline & Professional Conduct

• Maintain discipline and decorum across the operations floor throughout the shift.
• Ensure employees remain focused on work and follow organizational policies.
• Discourage prolonged personal mobile phone usage during working hours.
• Prevent unnecessary gatherings or extended conversations that disrupt productivity.
• Ensure a quiet, professional, and productive working environment.

2. Operations Monitoring

• Maintain awareness of the live deals being processed during the shift.
• Understand which team members are assigned to each deal.
• Monitor the progress and turnaround time for key deliverables.
• Follow up with team members where delays are observed and ensure timely

completion of assigned work.

3. Incident Management & Escalation

• Immediately escalate any serious operational, security, or employee-related issue to

the designated managers.

• Ensure prompt reporting of any incidents that may impact business continuity or

employee safety.

• Coordinate with security, facilities, and management whenever required.

• Take appropriate preventive actions to avoid any untoward incidents during the shift.

4. Shift Oversight

• Perform regular walkthroughs of the operations floor during the shift.
• Maintain a visible supervisory presence to encourage discipline and accountability.
• Record major observations, delays, incidents, and escalations in a shift log for

management review.

• Provide a concise handover at the end of the shift, highlighting completed work,

pending items, and any incidents.

DESIRED QUALIFICATIONS

• Retired Army JCO/Subedar (preferred) or equivalent from the Armed

Forces/Paramilitary.

• Prior experience supervising teams or managing operations in a disciplined

environment.

• Strong leadership, communication, and conflict-resolution skills.
• Ability to remain calm and exercise sound judgment during critical situations.
• Comfortable working permanent night shifts.

PERSONAL ATTRIBUTES

• High integrity and professionalism.
• Assertive yet approachable.
• Strong observational and reporting skills.
• Disciplined, punctual, and dependable.
• Ability to work independently with minimal supervision.