Fleet Manager

Role & responsibilities

We are looking for a proactive and result-driven Fleet Manager to lead rider recruitment, onboarding, and fleet operations. This role focuses on building a strong rider base, ensuring smooth last-mile delivery, and improving overall rider performance, compliance, and retention across assigned territories.

Key Responsibilities

1. Rider Recruitment & Onboarding

• Source riders through field hiring, referrals, job portals, and localized catchment campaigns.
• Screen candidates and strictly verify mandatory KYC, vehicle, and driving documents.
• Explain job role, payout models, earning potentials, COD procedures, and company safety policies.
• Manage end-to-end onboarding, including delivery app installation and initial account setup.

2. Training & Performance Management

• Train riders on app usage, delivery workflows, customer service standards, and COD handling protocols.
• Provide hands-on field coaching, periodic retraining, and route/area guidance.
• Monitor early-stage rider performance (first 30 days) to actively curb initial drop-offs.

3. Fleet & Operations Management

• Manage daily rider operations to ensure seamless, on-time, and reliable order fulfillment.
• Track rider availability, shift attendance, slot booking, and login adherence in real time.
• Drive delivery efficiency and improve productivity metrics (Orders Per Day - OPD).

4. Cash on Delivery (COD) Management

• Ensure strict adherence to COD collection, handling, and deposit guidelines.
• Monitor daily cash collection, reconciliation, and timely financial settlements.
• Minimize COD discrepancies, shortages, or delays, and enforce strict accountability.

5. Rider Engagement & Retention

• Maintain regular touchpoints and engagement forums with the rider fleet.
• Address and resolve rider grievances swiftly in coordination with central operations and HR teams.
• Design and drive local engagement initiatives to foster retention and control fleet attrition.

6. Team Collaboration & Leadership

• Work closely with growth, city supply, and hub operations teams to meet hiring and dispatch targets.
• Lead, mentor, and motivate rider leads and ground teams to exceed operational milestones.

7. Reporting & Compliance

• Maintain daily recruitment trackers, fleet roster dashboards, and performance logs.
• Monitor and report critical operational metrics including hiring targets, funnel conversions, and attrition rates.
• Ensure strict compliance with legal, labor, operational, and financial processes.

8. Cost & Budget Management

• Support payout structure planning, incentive design, and cost optimization initiatives.
• Manage recruitment budgets, cost per hire (CPH), and overall city fleet operational expenditure.

Key Performance Indicators (KPIs)

KPI Category

Target Metric / Objective

Hiring & Pipeline

Weekly & monthly rider onboarding targets met

Funnel Efficiency

High interview-to-onboarding conversion rate

Cost Optimization

Cost Per Hire (CPH) maintained within approved budget

Fleet Stability

30-day, 60-day, and 90-day rider retention rates

Financial Accuracy

100% COD compliance & accurate, same-day cash settlement

Fleet Availability

High attendance percentage & login slot adherence

Operational Efficiency

Orders Per Day (OPD) productivity targets per rider

Requirements & Qualifications

• Experience: 3 to 5+ years in fleet management, rider hiring, last-mile logistics, or field recruitment (E-commerce / Quick-commerce / Food Delivery preferred).
• Education: Bachelor's Degree in any discipline; MBA / PGDM in Operations or Supply Chain is preferred.
• Field Hiring & Onboarding: Proven track record in ground sourcing, vendor management, and mass-scale onboarding.
• Leadership & People Skills: Strong capability to motivate, manage, and engage large ground fleets.
• Problem Solving: Target-driven mindset with strong analytical ability to handle day-to-day operational bottlenecks.
• Local Expertise: High familiarity with local city geography, hub catchments, and regional languages (Kannada/Telugu/Hindi/English).

What We Offer

• Competitive salary package with attractive performance-linked incentive bonuses.
• Direct career growth and leadership advancement opportunities within a high-growth healthcare organization.
• A dynamic, collaborative, and merit-driven work culture backed by the trusted Tata ecosystem.