Fleet Manager

Role & responsibilities

- Owning last mile service metrics across the assigned cluster and driving operational efficiencies

- Ensuring discipline among the fleet of delivery executives and resolving disputes/strikes to maintain a healthy work environment

- Conducting demand vs supply forecasting and ensuring optimal fleet mix for each store

- Collaborating with store teams to design and roll out payout structures that motivate delivery executives

- Driving training sessions on company policies, safety protocols, and customer interaction best practices

- Monitoring fleet performance through regular evaluations and providing actionable feedback

- Addressing grievances promptly and coaching delivery executives to improve performance

- Strong expertise in last mile operations & service metrics management

- Conflict resolution & workforce discipline management

- Forecasting & resource planning for demand-supply balance

- Ability to design and implement motivational payout structures

- Training & development skills for delivery partners

- Performance monitoring & feedback delivery

- Grievance handling & coaching for continuous improvement