Fleet Manager

Role & responsibilities

Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.

• Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
  
• Improve and maintain promised delivery times for better customer experience.
  
• Conduct classroom/field training at an individual level for better customer experience.
  
• Conduct regular field audits for better compliance among Pickup and Delivery Partners.
  
• Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
  
• Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
  
• Ensure excellent customer experience by solving order level escalations.
  
• Support Pickup and Delivery Partners during emergencies and exigencies.
  

Desired Skills:-

• Prior experience in process design and operations implementation. 0-5 years of experience in managing blue collar workers.
  
• Should have a bike and be willing to travel within the city.
  
• Should be available to work on Weekends.
  
• Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
  
• Should know local geographical area knowledge and should be able to converse in local languages
  
• The candidate should have an entrepreneurial attitude / should be a go-getter
  
• Must have attention to detail and critically think through to resolve problems.
  
• Must have customer service skills and be able to maintain a consistent, high level of service.