Fleet Coach

Key Responsibilities

• Fleet Management: Oversee a large team of 500 to 850 Delivery Executives across assigned zones on a daily basis.
• Field Training & Coaching: Coach riders via one-on-one field training to improve delivery efficiency, behavior, and overall customer experience.
• Compliance & Audits: Conduct regular field audits to check rider compliance, adherence to service standards, and operational guidelines.
• Attrition & Retention: Control voluntary attrition, reduce absconding rates, and handle driver grievances or escalations.
• Ground Operations: Help resolve local logistical challenges, mitigate rider strikes with minimal disruption, and conduct weekly huddles for new product rollouts.
• Intelligence & Referrals: Provide on-ground feedback regarding speed and costs, while driving DE referral and reactivation programs.

Requirements & Qualifications

• Experience: Prior background in logistics, fleet operations, or managing delivery rider networks.
• Mobility: Must possess a two-wheeler (bike) and a valid license, with a willingness to travel extensively in the field.

Preferred candidate profile