Fleet Coach/ Fleet Manager

WHAT YOU WILL OWN

Agent hiring & onboarding

• Source and hire field agents in your city through referrals, job platforms, field canvassing, and local networks
• Run the complete onboarding funnel: documentation, verification, training, and activation of new agents
• Maintain a healthy hiring pipeline to meet monthly fleet strength and coverage targets by pincode

Fleet coaching & performance

• Coach agents daily on doorstep KYC, ReKYC, and CPV processes quality, speed, and customer conduct
• Identify low-conversion and zero-conversion agents; run structured interventions to lift performance
• Drive lead attempt rates and conversion percentages against city and bank-partner targets

Ground operations

• Monitor daily assignment, acceptance, and completion metrics for your fleet
• Resolve field escalations, agent grievances, and client-side issues within turnaround norms
• Report fleet health, hiring progress, and conversion outcomes to regional leadership on a weekly cadence

WHO THRIVES IN THIS ROLE

• 2+ years in field or fleet operations quick commerce, last-mile logistics, BFSI field ops, BC networks, telecom DSA, or courier operations • Proven experience hiring field agents, riders, or gig workers you know sourcing channels and what closes candidates
• Comfortable being on the ground daily: markets, agent meets, joint field visits
• Data-literate: you read your own MIS, spot the bottom cohort, and act on it
• Fluent in the local language of your city plus Hindi or English

• Immediate Joiner would be preferred