Five9 Tool Implementation Specialist

Position Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Five9 Tool Support

Position: SE

Experience: 4 to 10 years

Category: Software Development/ Engineering

Shift: EST business hours (5:30 PM IST to 2:30 AM IST)

Main location: Bangalore, Chennai

Position ID: J0726-1665

Employment Type: Full Time

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 4 years of relevant experience.

Five9 Tools Support Job Responsibilities include:

• Administer, maintain, and support the Five9 Intelligent Cloud Contact Center platform to ensure high availability and performance.
• Configure and manage inbound/outbound call flows, IVRs, ACDs, campaigns, and routing strategies to optimize customer interactions.
• Develop and maintain integrations between Five9 and enterprise applications using REST APIs, web services, and event driven solutions.
• Integrate Five9 with CRM platforms such as Salesforce, Microsoft Dynamics 365, ServiceNow, and other business applications.
• Automate user provisioning, queue management, campaign configuration, and operational processes through Five9 APIs and SSO solutions.
• Troubleshoot and optimize contact center integrations, analytics, and system performance while collaborating with business and technical teams to deliver scalable solutions.
  
  

Required Qualifications:

• Bachelor's degree in information technology, Computer Science, Telecommunications, Engineering, or a related field.
• 4–6 years of experience supporting cloud contact center platforms and enterprise communications solutions.
• Strong hands on experience with Five9 Intelligent Cloud Contact Center, including IVR, ACD, campaign management, routing strategies, and API integrations.
  
  

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.