BENGALURU · FULLTIME
Five9 Developer
IBU CONSULTING
Bengaluru · onsite · Posted 21d ago
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Undisclosed1–4 yrsfulltimeBengaluru
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Section · 01
About this role
Required Skills Experience
- Strong Five9/ Genesys implementation experience , understand different channels of implementation ; Good functional understanding
- Rationalize and standardize up to 150 CCaaS metrics for US Banking Line of Business (LOB)
- Align with stakeholders on metric governance, and document approved metric names, definition, CCaaS data attributes, business and functional computational logic
- Conduct workshops with CCaaS report owners and stakeholders to capture current state reporting and dashboard inventory
- Map 300 legacy Genesys attributes that are utilized for reporting to new CCaaS vendor attributes
- Document mapping discrepancies and gaps and discuss with new CCaaS vendor and Amexco LOBs and technology teams to align on next steps for addressing gaps
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
DialerC SharpURSgvpvxmlWFMSIPavaya cmsivrgenesys frameworkctiavayaHTMLOracle DBVOIPJavascriptCSSGenesysSQLJavareportingSQL Server
Section · Company
About IBU CONSULTING
IBU CONSULTING
IT Services & Consulting
5
employees
2013
13 years old
Gurgaon / Gurugram, Haryana
India
₹5.4L PA avg
Avg at IBU CONSULTING
About
IBU is expert in bespoke software development in different industries and competencies. We deliver business solutions, ranging from e-commerce, ERP solutions, Telecom solutions, Banking and financial solutions to name a few. Our goal is to provide you with quality software at reasonable prices. Our experienced project managers are at the fore front of technology and they are ready to complete your project in the shortest possible time.
Industries
Consulting
Employee ratings
10 reviews
3.6/ 5
Culture
3.0
Career growth
3.0
Work-life
3.0
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